Your MENTAL Health, Our Priority

We are open Monday through Friday from 9am until 5pm Arizona time. 

Appointment availability varies from provider to provider.  

You can book an appointment with us by clicking on the BOOK NOW BUTTON

Our Providers and staff work hard to keep appointments on time. We kindly ask our patients to arrive promptly to help us maintain our schedule.

Please note that if you arrive more than 10 minutes late for a 30-minute appointment or 15 minutes late for a 60-minute appointment late, we may need to cancel your appointment to respect the schedule of patients who are on time.

Please let us know if you cannot make your appointment. We appreciate a 48-hours notice, as it allows us to offer that time slot to another patient who may need it.

 To streamline the process, please complete the intake forms that are sent to you via email after scheduling your appointment.  

•  Driver’s License or other photo I.D.
• Insurance Card(s)
• List of current medications (for example prescription medications & over-the-counter vitamins and supplements)
• Method of payment
• Medical records pertinent to your care ( lab results, records from another provider)

Our primary means of communication is through our secure patient portal or through the Spruce Health messaging app. 

For the quickest response, please express your concerns by sending a message through the patient portal or Spruce Health messaging app. 

We check messages daily during business hours from Monday to Friday,

 9:00 AM to 5:00 PM Arizona time.

Portal messages are not monitored after hours, on holidays, or weekends. Messages received after hours, on weekends, or holidays will be reviewed on the next business day. 

Please refrain from using the portal for urgent or emergency matters. If you require immediate assistance, experiencing suicidal or homicidal thoughts, a severe medication reaction, or any emergency, please dial 911 or visit the nearest emergency room. 

Please be aware that we do not handle appointment scheduling/cancelation or medication refills after hours, on holidays, or weekends.

Nationwide Psychiatry does not provide crisis management or emergency psychiatry services.

Please note that we do not accept walk-ins or provide crisis services. If you experience an emergency situation, such as feeling in a crisis, having thoughts of harming yourself or others, or feeling like you are losing control, please dial 911 or contact your local police/emergency services number immediately.

Call 911 if you are having a mental health emergency

Call 988 For National Suicide Prevention Hotline

Please contact your pharmacy first to confirm if you have any remaining refills which might be under a different prescription, before contacting our office to request a refill. 

 If you need a refill of your medication and there is not one on file at the pharmacy, please contact the clinic.

If you need to cancel or change your appointment, it is important to contact your provider if you require medication until your next visit. Medications may not be provided if you cancel or miss your appointment, even if stopping suddenly poses risks. Your provider may require a clinical evaluation before refilling prescriptions. Abruptly stopping medications can lead to serious withdrawal symptoms. It is your responsibility to schedule follow-up appointments as recommended.

At Nationwide Psychiatry, we typically send prescriptions directly to your preferred pharmacy. Medications are refilled only for patients who are active in treatment. These medications should last until your next scheduled appointment. If you need a refill earlier than expected, please contact us at least 7 business days before running out of medication. Remember to notify your pharmacy at least one week in advance for refills. Please be aware that refill requests are not processed after business hours, on weekends, or holidays. 

If your pharmacy offers automatic refill requests, please opt out of this service as we do not respond to pharmacy-initiated refill requests due to administrative constraints.

It is essential to schedule follow-up appointments within the timeframe outlined in your treatment plan to avoid medication interruptions. 

Controlled substances cannot be refilled over the phone and are only prescribed during office visits when appropriate. Early refills for controlled substances are not permitted under any circumstances.

We would like to invite you to start using our patient portal, allowing all of our paperwork to be electronic!

To access our secure and HIPAA compliant patient portal,

 please click here:Patient Portal

If this is your first time logging in to the patient portal, please click on the 'New Sign Up' button to set your initial password. 

A link will be sent to this email that will allow you to create a password and then sign on to the portal. 

Via the safe and secured patient portal you can have access to forms, request appointments, receive appointment reminders, receive test results, view billing history and statements, and more.

We have also partnered with Spruce Health, a secure messaging app, to ensure that your personal health information remains confidential while providing you with convenient access to our services.

Getting started is easy: Click Here

Download the Spruce app from the Apple App Store or Google Play Store.

Sign up and connect with us using the practice link

Start messaging us directly! 

We accept a variety of insurance plans. Please contact our office with your insurance details to confirm if we are in-network with your provider. Alternatively, you can call your insurance company to verify our participation.

We also offer cash-pay options at our practice. If you have any questions or want to learn more about our cash-pay options, please don't hesitate to contact us. We are here to support you on your mental health journey.

Payments for co-pays and fees for services rendered are due at the time of service.  You may pay using Visa, MasterCard, American Express, Discover, debit card, credit card. 

To ensure a hassle-free experience, we kindly ask you to contact our office to verify if your insurance plan is accepted. 

If you prefer to pay for services upfront (cash payment), you are exempt from the insurance verification process. In such cases, you can proceed to schedule your appointment without prior verification. 

Please take a picture of the front and back of your current insurance card each visit and email it to us at  info@nationwidepsychiatry.com for insurance verification purposes. We will need this information in order to verify you insurance coverage and submit a claim.

Telehealth is “the use of telecommunication and information technology to provide access to health assessment, diagnosis, intervention, consultation, supervision and information across distance.” Telehealth allows Nationwide Psychiatry providers to diagnose, consult, treat, and educate using interactive audio, video, or data communication.

The benefits to Telehealth are: 

1. Convenience and Accessibility: Telehealth allows you to access healthcare services from the comfort of your own home or any location with internet connectivity, eliminating the need for travel and reducing time spent in waiting rooms.

2. Expanded Access to Specialists: Telehealth provides access to healthcare professionals and specialists regardless of geographical location, enabling you to receive expert care without travel restrictions.

3. Flexible Scheduling Options: Telehealth appointments offer greater flexibility in scheduling, including evening and weekend hours, accommodating busy lifestyles and work schedules.

4. Reduced Waiting Times: Telehealth appointments often have shorter wait times compared to in-person visits, allowing you to receive timely care and attention.

5. Cost Savings: Telehealth may reduce healthcare costs associated with transportation, parking fees, and missed workdays due to medical appointments, resulting in potential cost savings for patients.

6. Continuity of Care: Telehealth promotes continuity of care by enabling regular follow-up appointments and ongoing monitoring of chronic conditions, leading to better health outcomes and management.

7. Improved Access for Rural or Underserved Areas: Telehealth bridges geographical barriers, providing access to healthcare services for individuals living in rural or underserved areas where healthcare facilities may be limited.

8. Enhanced Patient Engagement: Telehealth encourages active patient participation in healthcare management through remote monitoring, self-care education, and real-time communication with healthcare providers.

Potential Risks with Telehealth

Nationwide Psychiatry utilizes secure, encrypted audio/video transmission software to deliver telehealth. In rare circumstances despite reasonable efforts on the part of Nationwide Psychiatry, security protocols could fail causing a breach of patient privacy. The transmission of personal information could be interrupted by unauthorized persons, and/or the electronic storage of personal information could be unintentionally lost or accessed by unauthorized persons.

1. Privacy and Security Concerns: Telehealth sessions rely on digital platforms and networks, raising concerns about the privacy and security of patient information. There is a risk of unauthorized access, data breaches, or interception of sensitive information during transmission. 

· Addressing Strategy: We use encrypted platforms and adhere to HIPAA regulations to protect your privacy. Please ensure that you are in a private and secure location during the telehealth session.

2. Technical Issues: Telehealth sessions may be subject to technical issues such as connectivity problems, software glitches, and hardware malfunctions, which could disrupt or delay care delivery. 

· Addressing Strategy: Please test your internet connection and equipment before the appointment. If technical issues arise, we will work to resolve them promptly. Alternative communication methods such as phone consolations may be used if necessary.

3. Risk of Miscommunication: Communication barriers inherent in telehealth, such as audio/video lag or language differences, may increase the risk of miscommunication between providers and patients, potentially affecting the quality of care delivered.

· Addressing Strategy: We will strive to communicate clearly and effectively during the session. Please let us know if you encounter any difficulties understanding or expressing yourself.

4. Inadequate Assessment of Nonverbal Cues: Telehealth platforms may not capture nonverbal cues effectively, affecting communication and assessment.

· Addressing Strategy: We encourage clear verbal communication during the session. Please express any concerns or emotions openly, and we will strive to understand your needs.

5. Emergency Situations: Telehealth may not be suitable for managing emergencies or urgent medical situations that require immediate attention.

· Addressing Strategy: If you experience a medical emergency during the session, please disconnect and seek immediate in-person medical care or contact emergency services.

Telehealth Recommendations for Patients

To protect your confidentiality and security of your information, we recommend the following:

1. Telehealth session should be held in a private location.

2. Use a private computer or phone.

3. Password protect any technology used to interact with your provider.

4. Hang up and log out of session once it is completed.

5. If providers need to reach you via phone, they might use blocked phone numbers.

Telemedicine services offered through Nationwide Psychiatry are not an Emergency Service and in the event of an emergency or urgent medical issue, I will use a phone to call 911, go to the emergency department, or go to an urgent care.

The following examples describe ways that we may use your protected health information for your treatment, payments, healthcare operations etc.

• Treatment: We may use and disclose your protected health information to provide you treatment. This includes disclosing your protected health information to other medical providers, trainees, therapists, medical staff, and office staff that are involved in your health care.

• Payment: Your protected health information may also be used to facilitate payment or reimbursement to you from an insurance company or another third part. This may include providing an insurance company your protected health information for a pre-authorization for a medication we prescribed.

• Appointment reminders: We may contact you as a reminder that you have an appointment for your initial visit, follow up visit, or lab work via text, phone or email.

• Others Involved in Your Health Care: We may disclose protected health information about you to your family members or friends if we obtain your verbal agreement to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. 

• Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye or tissue transplantation if it is necessary to facilitate this process.

• Public Health Risks: We may disclose your protected health information, if necessary, in order to prevent or control disease, report adverse events from medications or products, prevent injury, disability or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls etc. if required by FDA regulation.

• Required by Law: We will disclose protected health information about you when required to do so by federal, state and/or local law.

• Lawsuits: We may disclose your protected health information in response to a court action, administrative action or a subpoena.

• Law Enforcement: We may release protected health information to a law enforcement official in response to a court order, subpoena, warrant, subject to all applicable legal requirements.

LIMITS TO CONFIDENTIALITY

In most cases, we can only share information about your treatment with others if you sign a legal authorization form as required by HIPAA. However, there are situations where we may share information without your consent, as explained below:

• Sometimes, we may need to consult other health professionals about your case, but we will try to keep your identity confidential.

• Within Nationwide Psychiatry PLLC, we may need to share your information with our team for clinical and administrative purposes like scheduling and billing. Everyone in our team is trained to protect your privacy and will not share your information without permission.

There are also situations where we may be required to disclose information without your consent:

• If you are involved in a court proceeding and a request is made for information concerning your evaluation, diagnosis, or treatment, we cannot provide any information without your (or your personal or legal representative’s) written authorization or a court order. If you are involved in or contemplating litigation, you should consult with your attorney to determine whether a court would be likely to order us to disclose information. 

• If a government agency is requesting the information for health oversight activities, we may be required to provide it for them. 

• If a client files a complaint or lawsuit against us, we may disclose relevant information regarding that client in order to defend ourselves. 

• If a client files a worker’s compensation claim, the client must execute a release so that we may release the information, records, or reports relevant to the claim. 

• If a court of law issues a subpoena or court order, we may, despite efforts to claim Privilege, be ordered by the court to provide the information specified by the court order. 

There are some situations in which providers/therapists are legally obligated to take actions, which are necessary to attempt to protect others from harm and may require revealing some information about a client’s treatment. These situations are unusual in our practice but do occur. 

• If a provider knows or has reason to suspect that a child under 18 years of age or a mentally retarded, developmentally disabled, or physically impaired child under 21 years of age has suffered or faces a threat of suffering any physical or mental wound, injury, disability, or condition of a nature that reasonably indicates abuse or neglect of the child, the law requires filing a report with the appropriate government agency, usually the Public Children Services Agency. Once such a report is filed, Nationwide Psychiatry may be required to provide additional information.

• If a provider has reasonable cause to believe that an adult over age 59 and living independently and who is physically or mentally impaired is being abused, neglected, or exploited, or is in a condition which is the result of abuse, neglect, or exploitation, the law requires reporting such belief to the county Department of Job and Family Services. Once such a report is filed, Nationwide Psychiatry may be required to provide additional information. 

• If a provider knows or has reasonable cause to believe that a client has been the victim of domestic violence, they must note that knowledge or belief and the basis for it in the client’s records. 

• If a provider believes that a client presents a clear and substantial risk of imminent serious harm to him/herself or someone else and believes that disclosure of certain information may serve to protect that individual, then they must disclose that information to appropriate public authorities, and/or the potential victim, and/or professional workers, and/or the family of the client. 

If such a situation arises, your provider will make every effort to fully discuss it with you before taking any action and will limit disclosure to what is necessary. While this written summary of exceptions to confidentiality should prove helpful in informing you about potential problems, it is important that you discuss any questions or concerns that you may have now or in the future with your provider. The laws governing confidentiality can be quite complex. In situations where specific advice is required, formal legal advice may be needed.

• Access to medical records: You have the right to access and receive copies of your protected health information that we use to make decisions about your care. You must submit a written request to obtain your protected health information to the individual listed at the end of this privacy policy. We reserve the right to charge you a fee for the time it takes to obtain and copy the protected health information and provide it to you.

• Amendment: If you believe the protected health information, we have about you is incorrect or incomplete, you may ask us to amend the information. You will need to submit a written request as to why you feel the health information should be amended. We may deny your request to amend if you did not send a written request or give a reason why it should be amended. If we deny your request, we will provide you with a written explanation. We may deny your request if we believe the protected health information is accurate and complete.

• Accounting of Disclosures: You have the right to receive a list of instances in which we disclosed your personal health information unless the disclosure was used for treatment, payment, healthcare operations, was pursuant to a valid authorization and as otherwise provided in applicable federal and state laws and regulations. You must submit a written request to obtain this “accounting of disclosures” from the individual listed at the bottom of this policy. After your request has been approved, we will provide you with the dates of the disclosure, the name of the individual or entity we disclosed the information to, a description of the information that was disclosed, the reason why it was disclosed, and any additional pertinent information. This information may not be longer than (STATUTE OF LIMITATIONS) years ago prior to the date the accounting is requested. We reserve the right to charge a reasonable fee for this process.

• Restriction Requests: You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment, or healthcare operations. We shall accommodate your request except where the disclosure is required by law. We require this be a written request submitted to the individual at the end of this policy.

• Confidential Communication: You have the right to request that we communicate with you about healthcare matters in a certain way and at a certain location. We must accommodate your request if it is reasonable and allows us to continue to collect payments and bill you.